- All Deposits are Non-Refundable.
- PARTY PATROL RENTALS CANCELLATION POLICY: When you reserve, we do require a 33% - 100% deposit using Visa or MasterCard. Larger parties will have a larger deposit. This deposit is credited towards your total bill. Party Patrol Rentals reserves the right to cancel any order at any time, for any reason. We do not allow any changes to an order once a deposit has been given. Deposits are taken so that the equipment you rent is reserved and taken out of inventory.
If a customer cancels, we possibly lose out on another rental for what the customer had on hold. If you cancel due to issues with your landlord, you forfeit your deposit or any other payments made. For schools, churches, etc., we will accept checks as a deposit. We understand that things happen where you must cancel your rental, but please understand that when we reserve your items, no one else can rent them because we have taken it out of inventory.
We apologize for any inconvenience this may cause. - The Party Patrol Rentals Delivery Team will call you to schedule a delivery time within 24-48 hours of your event day. We typically set-up between 1 to 3 days before your event, and in some cases, the morning of your event, based on our team's availability. If the call has not been received within this window, please call us at (413) 230-0596 to schedule your time for your delivery. Please see our FAQ for Delivery details.
- Any Balance due must be paid in cash, money order or bank check. Personal checks are not accepted. We will not set up rental(s) until proper payment is made.
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